FAQs

Further information you may find useful

 

How much does it cost to hire The Chair Tailor for my event?

All our current costs are shown on our price guide page. The Chair Tailor is not currently VAT registered.

 

What does The Chair Tailor’s service include?

The Chair Tailor provides a fully fitted service only; we are not able to offer a hire only service. As part of our service, all our chair covers are professionally laundered and hand ironed. We also hang all our chair covers; they are then transported in one of our vans, and bought into each venue on a garment rail to ensure they arrive in perfect condition for your special day. We also complement all our chair covers with a beautiful co-ordinated sash. These are also washed and hand ironed prior to every event. Each of these is then tied in our signature symmetrical bow or soft tie.

 

What areas does The Chair Tailor cover?

We are based in Oxfordshire. We currently travel all over the county dressing events, we also often travel to the neighbouring counties of Berkshire, Buckinghamshire, Wiltshire and The Cotswolds. Our prices include travelling up to 40 miles. After 40 miles an extra charge of £0.50 per mile will be added to your total order.

 

Do you have various sizes and colours of chair covers in stock?

All our chair covers are made from a poly/cotton material. We currently stock 18 different sizes of chair cover. Our covers are available in white and ivory. We keep a record of every venue we have dressed and therefore are fully aware of the size of chair cover that is required for each event. If we are hired for a venue we have not dressed before, we will visit the venue prior to the event to check which size of cover we would require on the day.

 

How many coloured sashes do you have?

We currently stock 90 different colours. These include sashes made in: organza, taffeta, satin and silk. If you are looking for a colour that we don’t currently stock, we will do our best to colour match it for you.

 

How do I book The Chair Tailor for my Wedding or Special Event?

In order to book The Chair Tailor for any special event we require a completed booking form (this is either printable or can be downloaded directly to us) available from our website. We also require a £50.00 deposit to secure any booking made. This does not apply to account customers.

 

We are currently unsure of our event colour scheme; can we still make a booking?

Yes that is fine. We do not need confirmation of your chosen sash colour until four weeks prior to your event when your final numbers and payment are due. If you would like any sash colour samples sending out to you please contact us and we can either send these out in the post to you, or make an appointment for a consultation with us to discuss theme colours with you.

 

What forms of payment do you currently accept?

The Chair Tailor currently accepts payment via cheque or electronic transfer. All cheque payments should be made payable to ‘The Chair Tailor’. Please contact us directly for our electronic transfer details. We regret that at this current time we are unable to take any payments via debit or credit card.

 

When is the balance of payment for my chair covers required?

We ask for your final payment four weeks prior to your event, this is when we also ask for your final number of chair covers required, and your balance of payment will be for this final number minus your £50.00 deposit already paid.

 

Do we need to pay a security deposit when hiring The Chair Tailor?

Yes at time of final payment (four weeks prior to the event) a security deposit of £100.00 is also taken. This is usually in the form of a separate cheque, as we do not cash this, just hold on file until after your booking. Once we have counted and checked that we have received all hired goods back in a suitable condition then we will send the cheque back to you in full. In the unlikely event that severe damage or loss of a hired product has occurred, we will send out a letter to you to explain this prior to cashing any security deposit. If after one month we have not heard from you we will go ahead and cash the security deposit left with us and deduct the charges as appropriate. Please see our ‘terms and conditions of hire’ page for full details on our charges for lost or damaged hired items. If your preferred method of payment is electronic transfer we will still require a security deposit to be paid.

 

What damage to hired items is chargeable?

As all our chair covers are professionally laundered and treated after every use, we do not therefore charge for any damage which we believe is in keeping with normal use, i.e. food and drink stains, shoe polish, candle wax, chewing gum, sweets and footprints etc. In order for us to make a charge the hired item would need to be torn or not returned after the event. However, please note, that we do not permit the use of felt tip pens near our chair covers as this type of stain is not removable in the laundry process.

 

Do you have a minimum number policy?

Yes our minimum number of chair covers is 35. We will provide chair covers below this number but an additional charge to cover fuel costs will apply. Please contact us for further details on this.

 

Do I need to contact my venue before or after my event with regards my chair cover hire?

No there is no need to contact your venue. As part of our service will contact your lead contact at your venue (as indicated on your booking form), and arrange both set up and collection times for your chair covers so there is no need to worry, once you have placed your booking, this will be taken care of for you.